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Frequently Asked Questions

How do I begin Service?

If you are new to the company, or it has been over a year since you have conducted business with us, please begin by choosing "New Accounts", located on the left side of the main menu. In there, you will find the Broker/Agent Agreement, Order Form and Price Sheet. Please complete the Agreement and submit prior to filling out the order form. If you submit the completed Agreement, you will be assigned a password immediately and you can go directly to the order form for prompt order service. If you choose to print and fax the Agreement, a customer service representative will contact you once we have received, entered and assigned a password. Orders cannot be processed without an Agreement

How do I contact you?

Office staff is available from 9:00a to 5:00p.

Dee Sign Company in Anaheim may be reached at:
   PHONE (714) 871-5113 FAX (714) 871-8107 EMAIL signs@deesignca.com

Dee Sign Company in San Diego may be reached at:
   PHONE (858) 751-2900 FAX (858) 751-2901 EMAIL service@deesignsandiego.com

Dee Sign Company in Van Nuys may be reached at:
  PHONE (818) 904-3400 FAX (818) 988-4511 EMAIL sales@deesignca.com

Where is the company office located?

Dee Sign Company has three California locations:
In San Diego our office location is 4223 Ponderosa Ave #B, San Diego, CA 92123.
In Van Nuys we are located at 16250 Stagg St., Van Nuys CA 91406.

What are your operating hours?

Our office hours are from 9:00 am to 5:00 pm, Monday through Friday, excluding major holidays. Employees are available for accepting orders, phone calls and faxes during those hours. Faxes and on-line orders are accepted until 5:00pm, Monday through Friday. Orders are completed Tuesday thru Saturday.

How long does it take to complete my order?

If your order is received by 5:00pm and are in the daily service area should be completed the following day. Orders for work done outside the service area or in areas serviced every other can take up to 2 or 3 days, depending on the area requested.

What kind of Riders (smaller additional signs) do you provide?

We have over 250 titles of "stock" riders to choose from. The most common riders requested range from "DO NOT DISTURB OCCUPANTS", "PRICE REDUCED", "POOL", "VIEW", etc., to plain arrows in 2 different colors. A complete list can be viewed on the stock rider page here or in the catalog.

What if my listing is a LOT or just land?

Not a problem. We place many posts for empty spaces of land. All we ask it that you mark or flag exactly where you would like the post to be placed. If your office does numerous listings, we can provide flags for your agents' use.

What do I do if the post that was installed is missing from my listing?

Our installers will only remove a post from a listing if we are given an order to do so form either the agent or the agent’s office, or if we find that someone other than our employee/contractor has relocated the post.

Our installers are the only ones allowed to install and remove our posts. For insurance purposes alone, we must insist on this policy. If you find that a post is missing please contact us immediately. Please talk to the seller or buyer to see if perhaps they have removed the post without your knowledge.

We will replace the post and its contents at your request, provided that there are no city or neighbor objections, however, the lost post and it’s contents will be charged unless we can recover those items in the condition in which they were installed.

What if the sign post is vandalized or broken by accident?

We will replace the post at your request, provided that the circumstances of the situation are not likely to happen again. Please talk to the seller to see if there is an underlying problem before ordering up an additional post. We will make every effort to salvage a post.

What if I need to make an appointment with the installer?

Appointments are available at your request for an additional charge. Please see our current Pricing sheet for the going rate.

What is the HOA?

Whether they are called the HOA or the Association of Home Owners, these groups govern many communities and complexes and have specific rules about Realtor rights. Please check with these groups before ordering.