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Policies

Communication

All of our installers are equipped with cell phones and can stay in contact with our office staff. Installers have the authority to contact agents at any time at your request. We believe that communication is the key to a successful installation. Please give us a number that will reach you outside of your office, in addition to any office extensions that may route us to you faster. This can avoid delays in completing your order and guesswork for the installer. Our goal is to do the job correctly the first time.


Fees

Out-of Area Charges: In the event that your listing is outside our service area, a surcharge is added to the cost of the installation. The surcharge is based by Thomas Guide page. Please see service area map for that additional surcharge.

Trip Charge : $13.50 A trip charge may added to your bill for orders that we attempted to complete but could not complete due to a wrong address, owner refusal or for a "Down" order that turned out to have no post to recover. Please advise the seller/buyer to leave the post where it was installed, to avoid that trip charge.

Replace/Reset/Relocate: From time to time your listing may require that a post be reset or relocated, for various reasons. We are happy to accommodate this request for an $13.50 fee.

Lost/Damage Fees: If the post is stolen or missing or broken, you will be charged a "Lost Post" fee of $35.00. Please advise the seller/buyer to leave the post where it was installed. Detailed information concerning that charge is available at any time by calling or sending us an email about your concern.

Rental Fees: The initial fee for an installation is good for the first 180 days from the date of installation. After 180 days, $15.00 per post is assessed for the next 180 days rental.



Liabilities

Our installers are the only individuals allowed to install or remove our posts. For liability and safety purposes, we ask that you inform your clients of the policy before placing an order. Your client can cost you time and money when they remove or relocate our post.


Placing Orders

Orders are accepted up to 5:00pm ever day, Monday through Friday. Orders are processed and sent out for completion the next day, within our regular service area. Orders received after 5:00pm will be processed the next day for the following days orders. The 5:00pm cutoff allows our staff to properly process and distribute your orders efficiently. While orders for out-of-area addresses are submitted to our sub-contractors as soon as they are processed, the completion of that order may take up to 3 days depending on the area of service. Order forms can be printed out and faxed to us if agents do not always have PC access. Faxed orders should be complete with zip code and Thomas Guide page and coordinates. Please make sure there are no HOA restrictions before ordering posts in communities or complexes.